Customer Care

At Browns for Beds we pride ourselves on offering friendly, local service. In the highly unlikely event that you are not satisfied with the service you receive either in-store or online, please let us know in-store directly or contact us;

 

call: 01324 270039


email: customerservice@brownsforbeds.co.uk

 

Delivery.

As a small independent retailer we are focussed on the Falkirk and Stirling areas. As such we offer a delivery service for all products to addresses within a 30 mile radius of the store. We do however also offer a wide range of products online for nationwide delivery.


Online Orders:
For online orders of products available for purchase and delivery across Scotland, England and Wales, the delivery or shipping cost is noted against each product and confirmed during checkout. In addition, the availability information is also shown individually for each product, giving you a clear indication of the lead time to expect for delivery and completion of your order. Such orders are processed by the manufacturer directly and delivered to your specified delivery address.

In-Store Orders:
-FREE Local Delivery & Installation - On ALL orders over £500 inc VAT placed in-store for delivery within a 10 mile radius of the store. Includes delivery and installation of your new bed/mattress/furniture in your room of choice. Please allow 7-28 working days for delivery, most products are manufactured to order. All delivery charges and delivery details will be confirmed with you prior to purchase. (Excludes day beds & high sleepers/cabin beds/bunk beds - delivery only).

-Orders under £500 - £20 for Local Delivery & Installation (Excludes day beds & high sleepers/cabin beds/bunk beds - delivery only)
-Any order for delivery more than 10 miles from the store up to a maximum of 30 miles - £50

 

Returns.

Should you change your mind for a purchase made online or in-store, you have 14 days from the date of delivery to return your items, in their original, unopened condition, for a full refund. Refunds will be issued to the original method of payment where possible. Refunds cannot be made for bespoke/custom orders unless where a fault is found.


For purchases made in-store, please return your items to the store where possible. For beds, mattresses and furniture please email returns@brownsforbeds.co.uk or call 01324 270039.

For purchases made online, please email returns@brownsforbeds.co.uk.

Our full guidance on returns, including guidance on faulty products, can be found in our Terms & Conditions.
 
 

Price Promise.

We don't claim to be the cheapest on everything but we do offer 'sale' beating prices on many of our products at any point in time. We believe our pricing to be competitive however should you find the same product (Make and Model) in stock in another local bricks and mortar retailer (30 mile radius from our store) within 7 days of purchase we will refund the difference. We do not price match web-only retailers like Amazon and online market places such as eBay.

 

Warranty Info.

Whilst manufacturing defects are rare, on occasion it may be necessary to rely on your product's warranty or guarantee to rectify an issue. At Browns for Beds all products come with a 12 month limited warranty unless stated otherwise, giving you peace of mind that should an issue arise it will be addressed for you.

In the unlikely event an issue should arise with a product purchased from us, please contact us directly to inform us of the issue. We will then assess the issue and provided it is confirmed as a manufacturing defect, we will arrange for a repair or replacement for you. Please see our Terms and Conditions for full details.

Each of our trusted brands offers different warranty periods as follows for their products;

Aspire - 1 year on all bedroom furniture and mattresses

Bedmaster - 1 year - All beds and mattresses

Birlea - 1 year - All beds, mattresses and furniture

Breasley - 10 years (mattress core) - All mattresses

Carter & Lewis - 5 years - All mattresses

Dura Beds - 1 year - All beds and mattresses

Healthbeds - 5 years - Mattresses, 1 year for bed bases and headboards

Highgate Beds - 1 year - All beds and Healthopaedic mattresses

Honey B - 1 year - All beds, mattresses and furniture

Hyder Beds - 1 year on all bed frames and headboards

Kettle Interiors - 1 year - All furniture

Protect A Bed - 10 or 12 years, product specific

Skandii - 1 year on all bedroom furniture. Free part replacement service for damaged-delivered parts. Range from Furniture To Go

Sleepsoul - 10 year warranty on all mattresses

Smeaton Brothers - 5 years - Balmoral, Kensington, Pillow Top and Ultimate mattresses

Springcraft - 1 year - All beds, 10 years for ottoman units

Sweet Dreams - 1 year - All beds and mattresses

Visco Therapy - 5 years on all mattress toppers, 1 year on all pillows

All bedding products & pet beds - 1 year regardless of manufacturer

When ordering a bed, mattress or furniture, the length of warranty or guarantee period is stated on your order confirmation paperwork. Please keep this safe as proof of purchase/warranty.